Terms & Conditions

Please read these Terms and Conditions ("Terms") carefully before using the DogDayz mobile and web application (the "App"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, you must not use the App. These Terms should be read together with our Privacy Policy (mydayz.co/legal/privacy) and our Disclaimer (mydayz.co/legal/disclaimer), which form part of your agreement with us.

4.1 Grant of Licence Subject to these Terms and payment of applicable Subscription fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the App on devices you own or control, solely for personal, non-commercial pet-care tracking purposes.

4.2 Restrictions You must not: copy, modify, distribute, sell, or lease any part of the App; reverse-engineer or decompile it except as permitted by law; use it for commercial purposes; remove proprietary notices; overburden its servers; or attempt unauthorised access to any part of the App.

4.3 Updates We may release updates, patches, and new versions of the App from time to time to add or change features, fix problems, and maintain security and compatibility. Some updates may be necessary for the App to keep working or to stay secure, and we may stop supporting older versions. Where your device or app store is set to update automatically, updates may install without further notice; otherwise you are responsible for installing available updates.

5.1 Subscription Fees Full use of the App requires a valid recurring monthly Subscription. Premium cloud features — such as cloud synchronisation, multi-device login, and secure backup — are included with your Subscription as and when they become available. Current pricing is displayed on mydayz.co at the time of purchase and is inclusive of any applicable statutory taxes.

5.2 Free Trial We may offer a 7-day free trial to new users. If you do not cancel before the trial ends, your account will be charged the monthly Subscription fee automatically. Free trials are for new users only and are limited to one per person, household, and payment method. We may withdraw or change trial offers, and may refuse or end a trial where we reasonably suspect abuse.

5.3 Auto-Renewal — Important Notice (All Users) YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL. You will be charged the then-current Subscription fee on each renewal date. To cancel, visit your account settings at mydayz.co before the renewal date. We will send you a reminder email before each renewal. You can cancel at any time; access continues until the end of your paid period.

5.4 Auto-Renewal Disclosure (US Residents — California, New York, Illinois) In accordance with applicable state automatic-renewal laws: (a) the subscription will automatically renew at the end of the billing period; (b) the charge will be made to the payment method on file; (c) you may cancel at any time via your account settings at mydayz.co; and (d) we will provide advance notice of any material change to the subscription price. Cancellation takes effect at the end of the current billing period.

5.5 Platform Processing Subscriptions are sold exclusively through mydayz.co and processed securely via Stripe. We do not process payment card data directly. There are no in-app purchases; all billing is managed through your MyDayz account.

5.6 Cancellation and Refunds You may cancel at any time through your account settings at mydayz.co. Upon cancellation, access continues until the end of the current paid period. All fees are non-refundable except where required by applicable mandatory law (see sections 5.7 and 5.8 below).

5.7 EU and UK Consumer Right of Withdrawal If you are an EU or UK consumer, you ordinarily have a 14-day right of withdrawal from digital service contracts under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013. By starting your free trial, you expressly request that the service begin immediately and acknowledge that you lose your right of withdrawal once the service has fully begun. If you withdraw within the 14-day period before the service has fully begun, we will refund any amounts paid on a pro-rata basis.

5.8 Australian Consumer Guarantees Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) or any other non-excludable applicable law. To the extent permitted by the ACL, our liability for failure to comply with a consumer guarantee is limited to re-supplying the services or paying the cost of having them re-supplied.

5.9 Price Changes We may change Subscription fees from time to time. For all users, we will give at least 30 days' advance notice of any price increase, by email and/or in-app. The new price applies from your next renewal after the notice period. If you do not accept the new price you may cancel before it takes effect, and your access will continue until the end of your current paid period. The notice in section 5.4 applies in addition for affected US residents.

6.1 Accuracy of Information You are solely responsible for the accuracy and completeness of all information you enter. We do not verify user-entered data.

6.2 Pet Care Decisions All decisions regarding your pet's health, welfare, and medical treatment are yours alone. The App is a tracking tool only — not a substitute for professional veterinary advice.

6.3 Account Security You are responsible for maintaining the confidentiality of your credentials. Notify us immediately at legal@mydayz.co of any unauthorised account access.

6.4 Your Account and Deletion You may hold one account and must keep your account details accurate and current. You may delete your account at any time from your account settings or by emailing legal@mydayz.co. On deletion, we erase or anonymise your personal data as described in our Privacy Policy, including its retention schedule; you also have data access, portability, and erasure rights as set out there. We may suspend, restrict, or close accounts that remain inactive for an extended period, or that breach these Terms, giving reasonable notice where practical.

6.5 Your Device You are responsible for using a compatible, supported device and for keeping its operating system, the App, and your security settings (such as a passcode or screen lock) up to date. We are not responsible for problems caused by unsupported, modified ("jailbroken" or "rooted"), or insecure devices.

8.1 Our Rights All intellectual property rights in and to the App — including its software, source code, design, "look and feel", user interface, graphics, illustrations, the "DogDayz" and "MyDayz" names, logos and branding, and all text and other content we provide (excluding your own content) — are owned by or licensed to MyDayz and are protected by copyright, trade mark, database and other intellectual property laws worldwide. All rights not expressly granted to you are reserved. You are granted no right to use our names, logos, or branding without our prior written permission.

8.2 Enforcement of Our Rights We actively reserve, and will enforce, our intellectual property rights to the fullest extent permitted by law. Unauthorised copying, reproduction, distribution, modification, reverse engineering, scraping, framing, or other misuse of the App or our content is strictly prohibited, and we may pursue all available remedies, including injunctive relief, account termination, and claims for damages and costs.

8.3 Your Content Content you submit (for example pet details, records, and photographs) remains your property. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, back up, reproduce, and process that content solely to operate and provide the App's features to you and to sync it across your devices. This licence ends when you delete the content or your account, except for copies retained as required by law or held temporarily in routine backups (which are purged as described in our Privacy Policy). You confirm you have all rights necessary to submit your content and that it does not infringe the rights of any third party.

9.1 "As Is" Basis THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED OR ERROR-FREE.

9.2 No Veterinary Advice NOTHING IN THE APP CONSTITUTES VETERINARY, MEDICAL, OR PROFESSIONAL ADVICE. CONTENT IS FOR ORGANISATIONAL PURPOSES ONLY.

9.3 Limitation of Liability TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MYDAYZ SHALL NOT BE LIABLE FOR: indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or goodwill; harm, injury, illness, or death of your pet; failure or delay of notifications; loss or corruption of user data; or unauthorised access to your data.

WHERE LIABILITY CANNOT BE EXCLUDED, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR £50, WHICHEVER IS GREATER. Nothing excludes liability for death or personal injury from our negligence, fraud, or any liability that cannot lawfully be excluded.

9.4 US Residents — Arbitration and Class Action Waiver FOR USERS IN THE UNITED STATES: Any dispute arising out of or relating to these Terms or the App will be resolved by binding individual arbitration under the AAA Consumer Arbitration Rules, not in court. YOU WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. This clause does not apply to IP claims, small claims court actions, or injunctive relief. You may opt out within 30 days of first using the App by emailing legal@mydayz.co with "Arbitration Opt-Out" in the subject line.